FAQ
We know you may have questions about our products, so we've compiled a list of the most frequently asked questions to help you out.
General
Yes, we do have before and after photos! We are so confident in the effectiveness of our products that we encourage our customers to take before and after photos to track their progress. Plus, we love seeing the amazing transformations that our customers achieve! So, what are you waiting for? Get snapping those photos and show us your glow-up!
We stand behind our products and want you to feel confident in your purchase. That's why we offer a 30-day satisfaction guarantee and hassle-free returns. If for any reason you're not completely satisfied with your order, our customer service team is here to assist you.
Absolutely! Our LED devices are designed to work with a wide range of skincare products, allowing you to customize your skincare routine to your individual needs and preferences. The LED technology enhances the absorption and effectiveness of your favorite skincare products, giving you even better results. So go ahead and use your favorite serums, moisturizers, and masks with confidence, knowing that our LED devices will work harmoniously with them to give you the best possible skincare experience.
Luma Aesthetics' devices utilize clinically-proven, non-invasive technologies to give you the best possible skincare experience.
Our Light Therapy products offer safe and gentle treatments that reduce the appearance of fine lines, wrinkles, dark spots, and blemishes while also combating acne-causing bacteria.
The Microcurrent Therapy features safe and clinically-proven delivery of current to the skin to stimulate your facial muscles, giving you a lifted and contoured look.
The Facial Massage therapy promotes circulation and provides a smooth, glowing appearance of the skin.
Additionally, our Therapeutic Warmth feature promotes better absorption of topical skincare products, driving better results while minimizing product use.
All our technologies are safe and provide little to no side effects in healthy individuals. If you have any health concerns, we recommend consulting with a physician prior to using any device.
Our technology is backed by over 30 published, peer reviewed clinical studies that validate our technology and support our clinical claims and safety information.
The impact of wavelengths of LED light-therapy on endothelial cells: https://pubmed.ncbi.nlm.nih.gov/28878330/
A clinical review of phototherapy for psoriasis: https://pubmed.ncbi.nlm.nih.gov/29067616/
Effect of Blue Light on Acne Vulgaris: A Systematic Review : https://pubmed.ncbi.nlm.nih.gov/34696155/
LED phototherapy for skin rejuvenation: https://pubmed.ncbi.nlm.nih.gov/17566756/
Blue and red light combination LED phototherapy for acne vulgaris in patients with skin phototype IV: https://pubmed.ncbi.nlm.nih.gov/17111415/
Combination blue (415 nm) and red (633 nm) light-emitting diode (LED): https://pubmed.ncbi.nlm.nih.gov/19391058/
Changes in blood fluidity caused by electroacupuncture stimulation: https://pubmed.ncbi.nlm.nih.gov/25151450/
Shipping & Returns
Yes! We offer free domestic expedited 2-3 day shipping on orders over $50 anywhere within the United States, Canada and Australia. Anything under that amount costs $4.99.
Of course! We understand the importance of providing our customers with a risk-free purchasing experience. That's why we offer a 1-year limited warranty for all of our devices, starting from the date of your original purchase. If your device experiences any malfunctions or defects due to a manufacturing issue, we will happily replace the wand at no extra cost.
We also provide free 30-day returns for all orders, allowing you to easily return your device for a full refund for any reason within 30 days of delivery. Please note that the 1-year warranty does not cover devices that have been damaged by accidents, misuse, abuse, or alteration. It also does not extend to devices used with unauthorized accessories or used in any other way than as instructed.
Additionally, connecting your device to an incorrect current or voltage can also void the warranty. It's important to keep in mind that this warranty only applies to the original retail purchase and requires proof of purchase such as a retail store receipt or Luma Aesthetics order number. Please ensure that you purchase from an authorized retailer or reseller, and there are no authorized sellers on eBay and Amazon
In the event that you need to make a warranty claim, we require that the defective item be returned first before a replacement can be processed. Please note that this warranty only extends to devices used with authorized device accessories, such as the charging cable, and does not cover Luma Aesthetics Skincare products, which are solely subject to the Luma Aesthetics Return Policy.
We want you to be completely satisfied with your Luma Aesthetics purchase. If you need to return an item, please initiate the return within 30 days of receiving your order. Please note that returned items must be shipped back and in transit to our warehouse within 14 days of the return request confirmation to qualify for a refund.
It's important to note that refunds will be processed after we receive and inspect your returned items. Once your returned order is received and processed, you can expect a refund within 5 to 10 business days to your original method of payment. Please ensure that the returned items are in good working condition with no signs of wear and tear.
For topicals, we accept returns only if they are unopened and in their original packaging. However, items marked as final sale are not eligible for returns or refunds.
LED Therapy
LED therapy, also known as light therapy, is a non-invasive, pain-free treatment that utilizes specific wavelengths of light to help improve the appearance of skin. It is a clinically-proven method for reducing the appearance of fine lines, wrinkles, acne, and other skin concerns.
LED therapy works by using specific wavelengths of light to penetrate the skin and stimulate cellular activity. This process can promote collagen production, increase circulation, and reduce inflammation, all of which can lead to improved skin health and appearance.
Yes, LED therapy is safe for most people. The light used in LED therapy is non-ionizing and does not contain harmful UV rays. However, as with any new treatment, it is important to consult with a healthcare professional before starting LED therapy if you have any underlying medical conditions or are taking any medications that may interfere with the treatment.
The frequency of LED therapy varies depending on the individual and the specific skin concern being addressed. For best results, LED therapy should be used consistently over a period of time. Consult with a healthcare professional or follow the manufacturer's instructions for the recommended frequency and duration of use.
Results can vary depending on the individual and the specific skin concern being addressed. Some people may see improvement in their skin after just a few treatments, while others may need several weeks or months of consistent use to see noticeable results.
No, LED therapy is a non-invasive, pain-free treatment that is generally well-tolerated by most individuals.
Yes, LED therapy is safe for all skin types. However, as with any new treatment, it is important to consult with a healthcare professional before starting LED therapy if you have any underlying medical conditions or concerns about the treatment's suitability for your skin.
Compared to other skin treatments, LED therapy is non-invasive, pain-free, and does not require any downtime or recovery period. It is also a safe and effective alternative to more invasive procedures, such as chemical peels, microdermabrasion, or laser treatments. Additionally, LED therapy can be used in combination with other skincare treatments to enhance their effectiveness and promote overall skin health.
Skincare issues
Our technology is backed by over 30 published, peer reviewed clinical studies that validate our technology and support our clinical claims and safety information.
The impact of wavelengths of LED light-therapy on endothelial cells: https://pubmed.ncbi.nlm.nih.gov/28878330/
A clinical review of phototherapy for psoriasis: https://pubmed.ncbi.nlm.nih.gov/29067616/
Effect of Blue Light on Acne Vulgaris: A Systematic Review : https://pubmed.ncbi.nlm.nih.gov/34696155/
LED phototherapy for skin rejuvenation: https://pubmed.ncbi.nlm.nih.gov/17566756/
Blue and red light combination LED phototherapy for acne vulgaris in patients with skin phototype IV: https://pubmed.ncbi.nlm.nih.gov/17111415/
Combination blue (415 nm) and red (633 nm) light-emitting diode (LED): https://pubmed.ncbi.nlm.nih.gov/19391058/
Changes in blood fluidity caused by electroacupuncture stimulation: https://pubmed.ncbi.nlm.nih.gov/25151450/
LED therapy can help with acne by killing the bacteria that cause breakouts and reducing inflammation. Blue LED light specifically targets the P. acnes bacteria while red LED light can reduce inflammation and promote healing.
Yes, LED therapy can help reduce the appearance of wrinkles and fine lines. Red LED light can stimulate collagen production, which is important for maintaining skin elasticity and firmness.
LED therapy can help with hyperpigmentation and dark spots. In particular, orange light wavelengths have been shown in studies to be effective in reducing the appearance of hyperpigmentation and dark spots. These wavelengths can penetrate deep into the skin and help to break up melanin clusters that cause hyperpigmentation. Consistent use of
LED therapy can result in a more even skin tone and diminished appearance of dark spots over time. It is important to note that results may vary depending on individual skin type and the severity of hyperpigmentation.
For best results, it is recommended to use LED therapy in conjunction with a skincare routine that includes regular exfoliation and the use of targeted products such as vitamin C and niacinamide.
LED therapy can help reduce the appearance of dark circles under your eyes. The blue light emitted by LED devices helps to kill the bacteria that can contribute to the formation of acne, which can cause inflammation and dark circles. In addition, red light therapy can help to stimulate collagen production and improve blood flow to the area, which can reduce the appearance of dark circles and improve skin tone and texture.
Yes, LED therapy can help with rosacea by reducing inflammation and redness. Red light therapy can improve circulation and reduce inflammation, while blue light therapy can kill the bacteria that cause flare-ups.
- Acne
- Wrinkles and fine lines
- Uneven skin tone
- Hyperpigmentation and dark spots
- Redness and inflammation
- Dryness and dehydration
- Dull or lackluster skin
- Scarring and post-inflammatory hyperpigmentation
- Rosacea and other skin sensitivities
- Enlarged pores
LED therapy can stimulate collagen production, which can help to firm and plump the skin. Collagen is a protein that gives skin its structure and elasticity, and as we age, our natural collagen production decreases. By boosting collagen production, LED therapy can help to reduce the appearance of fine lines and wrinkles, as well as improve skin tone and texture.
Yes, LED therapy can help to reduce the appearance of sun damage on the skin. It can stimulate the production of collagen, which can help to improve skin texture and reduce the appearance of fine lines and wrinkles. Additionally, LED therapy can help to reduce inflammation, which can be beneficial for skin that has been damaged by the sun.
Didn't find your answer?
Please feel free to contact our customer service team via email or phone, and we'll do our best to assist you. Our team is available from Monday to Friday, 9 am to 5 pm EST. You can also check out our blog.